VOIP/CCIS Features - NEC 2000 & NEC 2400

The following CCIS features work between NEC 2000 systems, and also between the NEC 2400 IMX or IPX. These features will work between buildings on dedicated T-1 circuits or over Voice Over IP networks.

ATTENDANT CAMP ON WITH TONE. You can camp on a call from an attendant console to another building. (Console required).

AUTOMATIC TEARDOWN. Calls transferred to a remote building can be transferred back. Once the call is transferred back on a different circuit, when the call is answered, the circuits no longer needed automatically disconnect.

BANDWIDTH ON DEMAND. Using VOIP (Voice Over IP), your LAN traffic can take back additional bandwidth when a phone call ends.

BROKERAGE HOT LINE. We can set up a ring down circuit on your Dterm phone so you can press a button to ring a phone at the other building.

BUSY VERIFICATION. A console operator can interupt a call at a distant building.

CALL BACK. Get a busy signal when calling a phone at distant locations? Press the Call Back button and your phone will ring when they hang up.

CALL FORWARDING - ALL CALLS. You can forward your calls to a distant station over the CCIS network. Note that they cannot (double) forward the call back to your building.

CALL FORWARDING - BUSY. You can foward your calls to another phone at the distant location(s) when your phone is busy.

CALL FORWARDING - NO ANSWER. Same as Call Forwarding Busy above.

CALL FORWARDING - OVERRIDE. You can call the station that set call forwarding to you to remind them to cancel etc.

CALL TRANSFER AND RETURN - ALL CALLS. With CCIS you can transfer any call back and forth to different buildings without limitations. Someone needs to answer the phone, but then the call can be transfered back and forth. Hopefully, you won’t put your callers through that, but it’s nice to know you can make the transfer and send it back! WITHOUT CCIS, you can make one transfer to a second building, but they can't send it back.

CALLER ID. With an ISDN-PRI at the main location, DID calls coming into the hub can be sent to a remote building with the caller ID information (number only)

CENTRALIZED CALL ACCOUNTING. You can install SMDR capabilities in multiple systems and have the call accounting information transmitted to one site for processing. This means you only have to buy one set of call accounting $oftware. With the 2000, 1600+ software is required.

CENTRALIZED E-911. This feature allows us to transmit the caller ID information from each phone to a NEC 2000 or 2400 equipped with ISDN PRI or CAMA trunks so that 911 information can be sent from any phone on the network.

CENTRALIZED VOICE MAIL. You can install one voice mail system that will turn on message lights in other buildings when a message is retrieved. If the automated attendant feature is used, calls to the distant building must be transferred using a supervised transfer.

DIRECT IN TERMINATION. You can terminate incoming calls at a distant phone. We set up a virtual that is call forwarded to phone or virtual at the other end.

DISTINCTIVE RINGING. You can tell if the call is internal through your CCIS network or an external call. Your display phone will also indicate the call is coming in from another office.

DO NOT DISTURB. Incoming CCIS calls can be denied by activating Do Not Disturb.

DUAL HOLD. Two calls over CCIS can put each other on hold and take another call using a virtual or other line available.

FLEXIBLE NUMBERING. A station numbering plan will be designed to facilitate universal dialing. This way a station can dial a 3 digit or 4 digit number and go directly to the desk.

HOTLINE. We can set up a pair of phones to automatically ring the other phone when you pick up the handset.

HOUSE PHONE. When you pick up the handset of this phone, the call rings the attendant phone in another building.

INCOMING CALL IDENTIFICATION. Console operator and station users can tell that a call is coming in over the CCIS network.

LINE APPEARANCE. You can see the status of a phone at another building (3000 level software on the IPS).

NIGHT CONNECTION. You can route outside local calls to a different building or centralized voice mail when the system is placed in night mode.

LEAST COST ROUTING. We can route calls out the cheapest end based on the number dialed.

MESSAGE WAITING. An attendant or voice mail can set or cancel a message-waiting lamp at a distant building.

MISCELLANEOUS TRUNK ACCESS. You can access local trunks at a distant building for access to paging etc.

NIGHT BELL. Night calls can be routed to a distant building for answering or voice mail answer.

STATION NAME DISPLAY. Calls across the CCIS network show caller name and number on a display phone or console.

UNIFORM NUMBERING PLAN. We can set up a dialing plan so you can dial a 3 or 4-digit number to reach any phone on your network.

VOICE CALL. You can make a hands free answerback inter-com call to an NEC dterm phone at the distant building. The person receiving the call doesn’t have to touch the phone to answer.

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