Shipping (backorders; expedition; lost freight; air freight policy; cost implications to NEC of dealer shipment delays; FOB NEC dock?) Lack of information regarding ETAs on backordered product!
RFP Specifications for the NEAX 2000 IVS {a RFP Spec and Guideline}
Results of NECSI Dealer Survey
Results of NECSI Key System Survey
CTI Issues: software compatibility labeling, cost to dealers when software is opened and installation doesn't work with current version of Windows;TAPI adapters that don't work with current versions of Windows (i.e. Win98); increased risk of losing six-figure sales on a single piece of software that doesn't work
Software Compatibility for Technician Laptops
- MAT software for some systems requires Windows 98 while other software will not run under Windows 98 (or some software runs on 486 but not on Pentium and vice-versa). End result is that every technician requires 2 laptops. This is nuts and needs to be straightened out ASAP.
NEAXMail (Active Voice) issue -
Active Voice is still shipping an old DOS version of CoSession. This is very embarrassing when a Windows version is available and dealers have to present old technology to savvy MIS clients who are working in both Windows and NT environments.
Missing TAPI documentation
-
not posted on web
Modems
- Limited information is provided for switch settings (US Robotics is taking back 33.6 modems and replacing with 56K). When a 56K modem has to be "stepped-down" to emulate a 33.6 the technician needs to have the switch setting! NEC could supply the switch settings and eliminate hours of wasted time for field technicians and NTAC support staff.
Elite software upgrades
- require a SAT end-user software version upgrade as well. System software upgrades and SAT should also be offered as a bundle so the client doesn't feel "nickel-ed and dimed".
NEC PRODUCT UPDATE –
Key
2000IVS
2400ICS
ExpressNT
NEC OEM Product Update:
Voicemail?, Call Accounting? Single Line Tels, Extended Warranty Program? Fusion Certified?