SUPPORT LETTERS

FIVE (5) YEARS MANUFACTURERS SUPPORT (STANDARD)

KEY SYSTEMS:

SEND COMPLETED SUPPORT LETTER REQUEST FORM

ALLOW 4 DAYS

RESPONSE RETURN VIA U.S. MAIL

SEVEN (7) YEARS MANUFACTURERS SUPPORT (STANDARD)

NEAX2400

NEAX2000

NEAX1000

SEND COMPLETED SUPPORT LETTER REQUEST FORM

ALLOW 4 DAYS

RESPONSE RETURN VIA U.S. MAIL

TEN (10) YEARS MANUFACTURERS SUPPORT (REQUIRES CORPORATE APPROVAL)

SEND COMPLETED SUPPORT LETTER REQUEST FORM

INCLUDE RFP SECTION STATING TEN (10) YEARS REQUIRED

INCLUDE DOLLAR VALUE OF THE PROJECT

ALLOW 4 DAYS

RESPONSE RETURN VIA U.S. MAIL

REQUESTS FOR SUPPORT BEYOND THE STANDARD 5 YEARS FOR KEY AND 7 YEARS FOR PBX REQUIRE APPROVAL FROM THE CNG CONTRACTS DEPARTMENT AND ADDITIONAL TIME BEYOND THE FOUR DAYS NOTED MAY BE NEEDED.

WE WILL ALWAYS DO OUR BEST TO RESPOND TO SPECIAL REQUESTS.

IF FEDERAL EXPRESS SERVICE IS REQUESTED, PLEASE INCLUDE YOUR FEDERAL EXPRESS ACCOUNT NUMBER ON THE FORM.