Lucent^Ò Rebuttal Paper Versus NEAX^Ò IMX/ICS

Date: April 13, 1999

NEC America, Inc.

Corporate Networks Group

1555 W. Walnut Hill Lane

Irving, Texas 75038

Introduction Page 2

Lucent’s Issue Page 3

Product Platform 4 - 7

Processor Platform 8

Call Processing Power 9 - 10

CISC/RISC Processing 11 - 12

Universal Card Slots 13

Networking 13 - 14

Wideband Switching 15

Private Networking 15 - 18

Remote Site Support 19

Redundancy 20

Voice Messaging Integration 20 - 22

ACD\MIS 22 - 26

Computer Telephony Integration 26 - 27

System Administration 27 - 28

Toll Fraud Security 28

Wireless Communication 29 - 30

Healthcare Industry Application 31 - 32

Paging Capabilities 33

Hospitality Industry Applications 33 - 37

Customer Satisfaction 38 - 40

Additional Issues 41 - 42

Lucent Rebuttal Introduction

This document is a conglomeration of FAX’s sent to the author to help combat inaccurate statements made by Lucent while answering RFP’s. Although the document is quite lengthy, 40+ pages at last count, it is meant as a quick reference guide and perhaps a point of initial reference when a competitive scenario suddenly crops up.

Please note that their may be spelling errors, grammatical errors and NEC technology errors in the Lucent and NEC paragraphs. The errors are intentionally left in the document as they are written verbatim to what was received in the Lucent FAXs directly from Lucent via NEC Account Managers and Business Associates. The NEC Rebuttal sections hopefully do not contain any errors but will help the NEC Sales Force overcome Lucent fabrications.

As a final note, the information contained in this document applies to both the North American market as well as Latin America. Just substitute 7400 for 2400 or 2400 for 7400.

DGM

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The DEFINITY ECS features and functions cited in this document may not be available in all regions and/or countries at this time. Please check the Center of Excellence (COE) for availability in your region.

It is our intent (Lucent) to provide you with the most current information available in our (Lucent) competitor’s products, however, please be aware that the information provided herein is subject to change without notice.

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Competitive Analysis and Comparison

NEAX 2400/7400 IMX/ICS vs DEFINITY ECS

Issue - Product Platform

Issue - Processor Platform

Issue - Call Processing Power

Issue - CISC/RISC Processing

Issue - Universal Card Slots

Issue - Networking

Issue - Wideband Switching

Issue - Remote Site Support

Issue - Voice Messaging Integration

Issue - ACD\MIS

Issue - Computer Telephony Integration

Issue - System Administration

Issue - Toll Fraud Security

Issue - Mobility/Distributed Work Force

Issue - Wireless Communication

Issue - Visual Communications

Issue - Healthcare Industry Application

Issue - Additional Issues

Lucent Created Chart of IMX Specifications

Feature

DEFINITYÒ ECS

NEAX* 2400 IMX

Technology

G3si

G3r

IMGx**

(IMX)

IMGxh**

(IMX)

IMGdxh**

(IMX)/MMG

UMG

Architecture

Capacity

2,400 ports 400 lines

25,000 ports 4,000 lines

1,536 ports, 1,000 lines

3.072 ports

2,000 lines

6,144 ports 4,000 lines

24,576 ports 20,000 lines

CPU

RISC

i486x33

Pent/V70

V70

Module Processors

N/A

MMG-Up to4LCM-Cs

Up to 16 LCM-Cs

BHCA

N/A

N/A/25,600

102,400

BHCC

130,000

250,000+

6,400

12,800

25,600/8,533*

34,133*

Time Slot Distribution

512 per PN

384 per PIM

Operating System

UNIX-Based

Proprietary

Bus Structure

Equal Access Bus (Any port to any time slot)

Time Slot Distribution

512 per PN

384 per PIM

Time Slots

1,536

21,208

1,536

3,072

6,144

24,576

Redundancy

Availability

Optional

High Redundancy

CPU,RAM,I/O Ports, Mass Storage

N/A

Critical Redundancy

Fiber Links & E1 Cards

Fiber Links, CSS & E1s

Common Control Equipment, Network and Power

Remote site support

Fiber to EPNs

Fiber or T1 to EPNs

T-1 per Digital Remote Unit (DRU)

(extends 23 voice only or 11 voice/data digital stations)

Switching at remote site

Yes

Voice Processing

Voice Mail

DEFINITY AUDIXÒ,

IntuityÔ AUDIX

No-Joint Marketing Agreement Active Voice

Voice Response

Intuity Intro,

Intuity CONVERSANTÒ

No-Partner with various Value-Added Resellers (VARs)

FAX Messaging

Intuity FAX Manager

No-Joint Marketing Agreement with Active Voice***

*The NEC BHCC ratings are estimates using the industry standard ratio of 3 BHCA = 1 BHCC. NEC does not publish its BHCC rating.

** The IMGx and IMGxh are only available in the USA

*** Active Voice does not use dynamic port allocation for fax messaging.

NEC Rebuttal Chart of IMX Specifications

FEATURE	DEFINITYÒ ECS					*NEAX 2400 IMX**
Technology	G3si		G3r				IMX-with FCCS		IMX-without FCCS
ARCHITECTURE
Capacity		2,400 ports 400 lines		25,000 ports 4,000 lines				60,000+ ports 48,000+ lines		24,576 ports 20,000 lines
CPU		RISC		RISC				Pentium 133	Pentium 133
Module Processors		N/A		N/A				Port Micros on Interface Cards / OAI adjunct	Port Micros on Interface Cards / OAI adjunct
BHCA		N/A		N/A				160,000 per node	160,000*
BHCC		130,000		250,000+				136,000 per node	136,000
Time Slot Distribution		512 per PN						512 per PIM
Operating System		UNIX-Based Proprietary		UNIX-Based Proprietary				Proprietary
Bus Structure		Equal Access Bus (Any port to any time slot)						Equal Access Bus (Any port to any time slot)
Time Slot Distribution		512 per PN						512 per PIM
Time Slots		1,536		21,208				32,768+ per node	32,768
REDUNDANCY
Availability		Optional						Optional
High Redundancy		CPU,RAM,I/O Ports, Mass Storage						D2 & D3
Critical Redundancy		Fiber Links & E1 Cards			Fiber Links, CSS & E1s			D2 & D3
Remote site support		Fiber to EPNs			Fiber or T1 to EPNs			T-1/E1 per Digital Remote Unit (DRU)/DAU Unit Extends 23 (30 Latin America) voice only or 11 (15 Latin America) voice/data digital stations; NEC also offers DCS up to 120 analog or digital stations per shelf
Switching at remote site		Yes						Yes, with CCIS/FCCS
VOICE PROCESSING
Voice Mail		DEFINITY AUDIXÒ, IntuityÔ AUDIX						NEAX Mail AD-40
Voice Response		Intuity Intro, <

LucentÒ Rebuttal Paper Versus NEAXÒ IMX/ICS

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