Comparing the NEC 1000/2000 with the Norstar Plus Compact ICS

Comparing the NEC 2000IPS with the Avaya IP Office

Information gathered from various sources include manufacturer's brochures and cannot be guaranteed to be accurate due to constantly changing technology.
Concerns: Avaya IP Office

Several Models - 403,406,412 - NOT UPGRADEABLE. Make sure you buy a large enough one the first time.

Uses Merlin 4400 (cheaper) or Definity 6400 phones

110 Volt System - Uses AC adapters for each expansion module - requires additional AC outlets or a large outlet strip.

AC powered system - requires external UPS systems for 10-15 minute battery backup

Comparison/Feature NEC 2000 IPS Avaya IP Office
Auto Attendant Built in Optional External
Authorization Codes Standard Not Available
Battery Backup Standard 110 Volt - External UPS Backup required
Background music Digital Phones Not Available
Card Slots Universal Up to 12 Expansion Modules (Model 412)
Centrex Compatible Standard Not Available
Centralized Voice Mail Optional Not Available
Day-Night Class of Service Standard Not available
DISA (Direct Inward System Access) Standard Not available
Display phones 3 line display 2 line display
E-911 Console Alert Standard ???
E-911 Compliant PRI or CAMA PRI
Expansion capability? 700+ phones 360 phones
Firewall: Not needed Included
Introduced 1994 2002
IP Phones Same appearance Different appearance
ISDN PRI Trunk Standard Standard
Least Cost Routing Standard Standard
Maintenance Modem Standard Optional
Maintenance On line changes OK for most System changes can require a reboot
Manufacturer NEC Third Party in UK and Ireland
Microsoft Operating System: NONE NT4, XP or 2000 Pro
Manufacturer's Warranty One year standard; Five Year optional ??
Music On Hold up to 10 choices, one per dept. etc. 2
Multi-Line Phones Digital or IP Digital or IP
Networking to other systems? Optional Q.Sig Only
Ports - Maximum 1020 ports 360 + 4 PRI = 456 ports
Private Lines Standard Not Available
Redundancy Optional - CPU Not available
Ringing Line Pickup Standard Not available?
SMDR Serial or IP output Creates a file on server
Software: 3600 software Release 2.1
Speaker Phones 1/2 duplex Standard Standard
Speaker Phones full duplex Optional Not Available
Speed Dial # 4000 Standard 1000 standard
Station Appearances Unlimited Limited
Station Hunting Multiple Types Limited
System Mounting Wall, rack or floor Rack
TAPI Standard Standard
Tennants Up to 64 One
Tie Line Capable? Standard T-1 only
Traffic Measurement Standard via modem ??
Uniform Call Distribution Standard Not available?
Voice Mail Options Multiple Options (Internal board or External PC) Network Based, 3 sizes, separate PC required
Windows based Maint. Soft. Standard Browser Based
Wiring 1 pair Uses massive amounts RJ-45 patch cables

Comparison/Feature	NEC 2000 IPS	Avaya IP Office
Auto Attendant	Built in	Optional External
Authorization Codes	Standard	Not Available
Battery Backup	Standard	110 Volt - External UPS Backup required
Background music	Digital Phones	Not Available
Card Slots	Universal	Up to 12 Expansion Modules (Model 412)
Centrex Compatible	Standard	Not Available
Centralized Voice Mail	Optional	Not Available
Day-Night Class of Service	Standard	Not available
DISA (Direct Inward System Access)	Standard	Not available
Display phones	3 line display	2 line display
E-911 Console Alert	Standard	???
E-911 Compliant	PRI or CAMA	PRI
Expansion capability?	700+ phones	360 phones
Firewall:	Not needed	Included
Introduced	1994	2002
IP Phones	Same appearance	Different appearance
ISDN PRI Trunk	Standard	Standard
Least Cost Routing	Standard	Standard
Maintenance Modem	Standard	Optional
Maintenance	On line changes OK for most	System changes can require a reboot
Manufacturer	NEC	Third Party in UK and Ireland
Microsoft Operating System:	NONE	NT4, XP or 2000 Pro
Manufacturer's Warranty	One year standard; Five Year optional	??
Music On Hold	up to 10 choices, one per dept. etc.	2
Multi-Line Phones	Digital or IP	Digital or IP
Networking to other systems?	Optional	Q.Sig Only
Ports - Maximum	1020 ports	360 + 4 PRI = 456 ports
Private Lines	Standard	Not Available
Redundancy	Optional - CPU	Not available
Ringing Line Pickup	Standard	Not available?
SMDR	Serial or IP output	Creates a file on server
Software:	3600 software	Release 2.1
Speaker Phones 1/2 duplex	Standard	Standard
Speaker Phones full duplex	Optional	Not Available
Speed Dial #	4000 Standard	1000 standard
Station Appearances	Unlimited	Limited
Station Hunting	Multiple Types	Limited
System Mounting	Wall, rack or floor	Rack
TAPI	Standard	Standard
Tennants	Up to 64	One
Tie Line Capable?	Standard	T-1 only
Traffic Measurement	Standard via modem	??
Uniform Call Distribution	Standard	Not available?
Voice Mail Options	Multiple Options (Internal board or External PC)	Network Based, 3 sizes, separate PC required
Windows based Maint. Soft.	Standard	Browser Based
Wiring	1 pair	Uses massive amounts RJ-45 patch cables