Avaya™ Enterprise Class IP Solutions (ECLIPS) Technical Backgrounder
Avaya
MultiVantage™ Software
Avaya™
MultiVantage software is the next generation of Avaya voice application
software, giving customers all the feature/functionality of traditional business
phone systems on an IP converged network.
It provides rich capabilities for circuit-switched and ATM
communications as well as for IP, and will run on customers’ existing Avaya
DEFINITY® Enterprise Communication Servers, and on the new Avaya Media Servers
and Gateways, providing investment protection through interoperability with
most existing infrastructure.
Avaya MultiVantage Software is a global software offering; it is the same software in the United States and throughout the world. The software allows support for multiple digital trunk interfaces including E1, T1, PRI, BRI and multiple analog interfaces. Avaya MultiVantage provides user and system management functionality, intelligent call routing, application integration and extensibility, and Enterprise Communications networking.
Avaya MultiVantage software builds on the world-class
security features of the Avaya™ Call Processing Software. Real-time media encryption from
Avaya works with Avaya MultiVantage to provide a secure solution for
environments where enhanced voice privacy over a LAN/WAN is required. This allows customers to apply the appropriate
level of information privacy to sensitive communications and information.
The software delivers
increased performance and system capacity:
·
Increases the
maximum number of stations from 25,000 to 36,000
·
Increases the
number of digital display voice terminals from 10,000 to 36,000
·
Increases the
number of trunks from 4,000 to 8,000
·
Increases the
number of T1/E1 circuits from 166 to 333
·
Increases the dial
plan from 4/5 digits to 6/7 digits
In addition, the
software supports the following:
·
64 port networks
·
World
Class Routing that provides Automatic Route Selection and Alternative Automatic
Routing
·
Advanced
Application Integration: Call Center; CRM; Unified Msg., CTI
·
Flexible,
customizable user and systems management capabilities
·
Media
encryption; E911
·
All industry standard
telephony APIs
·
Intelligent Call
Processing and Routing
·
Variety of
Applications Interfaces / Standards:
TSAPI, TAPI, JTAP, DAPI, ASAI, LDAP, H.323, H.248
·
Full Enterprise
Communications Networking Functionality
·
Q.Sig, DCS, PRI,
802.1
·
Quality of Service
(QoS)
·
Up to 5 nines
(99.999%) of reliability
Avaya
MultiVantage™ Software (continued)
·
VoIP Monitoring
(VMON)
·
Multiple
operating platforms – Linux®, UNIX®, and Windows® 2000
Avaya MultiVantage™ software enables
contact centers to
change with business needs, providing significantly increased access
(trunking), and fulfillment (agent) capacities for the most demanding
single-site and multi-site customer contact requirements. It also gives businesses greater insight
into customer contact activities by providing agents with the ability to enter
multiple work codes for a single customer interaction.
NOTE: Pricing configuration sheet appended
-more-
Avaya™ Media
Servers
Avaya™ Media Servers (internal and external options) are Internet Protocol (IP) Telephony servers that put voice applications on the customer’s LAN. They provide open platform computing and centralized Enterprise Class call telephony processing that may be distributed across a multi-protocol network including IP, ATM and TDM, to support a highly diversified network architecture for a variety of customer communications network configurations, i.e. Campus, Multi-Site, Branch (networked or distributed), Remote, Small and Home Offices. This next generation architecture will use Ethernet NICs for connections to the Port Network for control; the duplicated server (when using the S8700); the LAN for adjunct and administrative access; and Uninterruptible Power Supply (UPS) monitoring. It also includes removable storage for backup for system and customer feature translations; a USB port for connection to modems for remote access and alarming (maintenance alerts); LEDs for local server state indication; a reset button; a disk drive; Time of Day and timer clock; ECC memory controller; hardware watchdog timer; environmental monitors; reflective memory; BIOS automatic reboot; and SMBIOS compatibility for POST logging and asset identification. Multiple server options are available in integrated and stand-alone configurations that provide redundancy and survivability Servers based on Linux® and Windows® operating systems interwork with traditional, proprietary infrastructure based on the UNIX®.
New Media Servers:
The Avaya™ S8100 Media Server is
a server blade for small to mid-size customers, and for branch offices and work
groups. It contains a Pentium® processor running Windows® 2000 Server. Used with the Avaya™ G600 Media Gateway, the
S8100 provides up to 450 analog, digital and IP station ports and up to 300
trunks (maximum of 618 stations and trunks), a 20GB Hard Drive, 256 MB of RAM
and built-in Avaya INTUITY™ AUDIX® Multimedia Messaging.
The Avaya™ S8300 Media Server is a Linux® server for a single site or remote office with 10 to 450 users. It supports up to 450 stations and 450 trunks per system (IP and/or TDM), and provides up to 50,000 Busy Hour Call Completions (BHCC).
The Avaya™ Local Survival Processor software works with a redundant, survivable processor in the Avaya G700 Media Gateway to provide full Avaya MultiVantage™ Software features when in “survivable” mode.
-more-
Avaya™ Media
Servers (continued)
The Avaya™ S8700 Media Server is a true duplicated (fault tolerant) call telephony server complex running on a Linux O/S. The Media Server fits in a 19” data rack.
It is offered in two configurations:
· When paired with the G600 Media Gateway, it supports up to 64 Port Networks with up to four G600 Media Gateways per Port Network, and can support up to 12,000 IP stations and up to 4,000 digital/analog stations or trunks.
· When paired with the MCC1 Media Gateway (formerly the Avaya DEFINITY® MultiCarrier Cabinet) or the SCC1 Media Gateway (formerly the DEFINITY Single Carrier Cabinet), it supports up to 44 Port Networks in a center stage switch environment or 64 Port Networks in an ATM environment.
· When paired with the MCC1 or SCC1, the S8700 is available in Standard, High and Critical Reliability versions. The S8700 scales up to 36,000 total stations (12,000 of the total can be IP stations, 36,000 can be analog/digital), and provides up to 300,000 BHCC. MCC1, SCC1 and G700 gateways can be mixed when used with the S8700 server.
NOTE: Pricing
configuration sheet appended
-more-
Avaya™ Media Gateways
Avaya™ Media Gateways support both bearer (voice) and signaling traffic routed between packet-switched and circuit-switched networks, and the conversion of both. They are
stackable, modular, configurable components that support optional form factors (2u/7u, 19” rack-mount/free-standing). The Avaya Media Gateway, when coupled with an Avaya™ Media Server running MultiVantage™ Software, provides the complete DEFINITYÒ Feature Set, with all 525+ telephony features, full support of Q-Sig and DCS, and full networking interoperability with all DEFINITY platforms. It supports all DEFINITY applications and adjuncts, including Call Center, CRM, CTI, Messaging, Mobility, Remote Worker/Office, Road Warrior and Voice Terminals. It is interoperable with H.323, H.248 and Q-Sig Standards-Based LAN/WAN Data Networks, and is optimized for Enterprise Class Telephony and Distributed Networking.
Platform Components:
· IP Server Interface (IPSI) card terminates control information from the Avaya Media Server
· TN799 Control LAN (C-LAN) card provides signaling and connectivity to adjuncts
· TN2302 IP Media Processor card provides IP Telephone and inter-Port Network voice bearer
· TN744D card provides call classification and tone detection
DS1 interfaces provide PSTN trunking
The IPSI, C-LAN and IP Media Processor platform components are designed for compliance with established (and emerging) standards of the Institute of Electrical and Electronics Engineers (IEEE). Adherence to standards allows interworking with a wide range of data and networking infrastructures. Software-based flexibility permits continued compliance as IP standards evolve. World-class data networking solutions can be integrated (or converged) with the world-class voice networking solutions provided by the Avaya™ ECLIPS platform.
Avaya incorporates state-of-the-art technology in its
handling of audio streams over IP. The
specifics of how audio streams are packaged and sent over IP are completely
driven by the standards. Avaya
MultiVantage software provides users with a full-featured communication system
and call control on a dynamic call-by-call basis, enabling efficient use of
network bandwidth and server resources.
New Media Gateways:
-more-
Avaya™ Media Gateways (continued)
The Avaya™ G600 Media Gateway is optimized for large, mixed IP and Digital networks and distributed systems. It is a chassis-based, 19” rack mountable, 7u form factor design that takes blades. The S8700/G600 can be configured for up to 64 port networks with each port network supporting up to four G600 gateways.
The Avaya™ G700 Media Gateway can support up to 450 stations and 450 trunks when equipped with the Media Server S8300 (capacities are a function of the Server, not the Gateway). It has four media module bays, two 10/100 BaseT Ethernet ports, an 8-pin RS-232 for local administration, an Expansion Module Bay and an Octaplane Module Interface. This stackable, 19” rack mountable, 2u form factor design can be configured as a Stand-alone Gateway or a Survivable Expansion Port Network (when equipped with the S8300 server blade) for Distributed Networking.
Media Module Options
for the Avaya G700 Media Gateway:
·
T1/E1 Media Module
with integrated CSU/DSU
·
8 port Analog Combo
Media Module (LS/GS/DID/CAMA/Tie-Line/Tip Ring)
·
8 port DCP Media
Module
·
8 port
International BRI Trunk Media Module
·
VoIP Compression
Media Module
· INTUITY™ AUDIX® LX MultiMedia Messaging Card
Expansion Modules:
·
16 Port 10/100BaseT
Switch
·
Gigabit Copper
Interface
·
OC-3 and OC-12 ATM
·
Gigabit Fiber Optic
Interface
·
WAN Router Module
The Avaya ECLIPS control interface and switch fabric architecture are fashioned to provide a smooth product evolution path. This path leverages new technology, enhances ECLIPS applications, and preserves the vast majority of customer investments in switch and network infrastructure.
The Avaya ECLIPS distributed switching architecture enables straightforward and cost-effective integration of open standard IP transmission and switching infrastructures (both local and wide area). The architecture flexibility allows IP to be added to or coexist with other transports (e.g. analog and digital connectivity).
-more-
Avaya™ Media Gateways (continued)
Due to the clear separation of elements, one layer or sub-layer can be enhanced without affecting other elements. Integrated IP functions in the ECLIPS architecture adds a TCP/IP network protocol interface
which is used to enhance switch fabric capabilities. Other elements of the switch are leveraged, thereby bringing the numerous features and high-end business applications of ECLIPS into the IP network.
NOTE: Pricing configuration sheet appended
-more-
Pricing Configurations*
For new customer
opportunities
*These configurations are shown at list price including
telephones and without installation or additional costs for LAN switches
Ø
For a 90 station / 90%
IP configuration based on the Avaya™ S8100 Media Server with an Avaya G600
Media Gateway, the approximate price is $715 per station.
Ø
For a 120 station IP
configuration based on the Avaya S8300 Media Server with an Avaya G700 Media
Gateway, the approximate price is $700 per station.
Ø
For a 52 station G700
Media Gateway (working in conjunction with an S8700 Media Server), the
approximate price is $800 per station.
Ø
For a 450 station 90%
IP configuration based on the Avaya S8700 Media Server with an Avaya G600 Media
Gateway, the approximate price is $720 per station.
Ø
For a 450 station 35%
analog / 65% TDM configuration based on the Avaya S8700 Media Server with an
Avaya G600 Media Gateway, the approximate price is $600 per station.
Ø
For a 1000 station 90%
IP configuration based on the Avaya S8700 Media Server with an Avaya Media
Gateway, the approximate price is $760 per station.
Ø
For a 1000 station 35%
analog / 65% TDM configuration based on the Avaya S8700 Media Server with an
Avaya Media Gateway, the approximate price is $600 per station.
For existing
DEFINITY® customers:
Upgrading to
MultiVantage™ software:
Ø For DEFINITY G3R Release 9 or 10, the price is approximately $18,000
Ø For DEFINITY G3R prior to Release 9, the price is approximately $45,000
Migrating
to MultiVantageTM and S8700 Media Server
Migrating a High Reliability, 850 station DEFINTY G3r Release 9 or 10, to MultiVantage software running on the S8700 Media Server:
Ø Price is approximately $85,000
Ø This migration protects over 90% of the customer’s initial investment.
-more-
Avaya VisAbility™ Management Suite
Avaya VisAbility™ Management Suite provides a comprehensive set of tools that makes it easier to manage complex network infrastructure—including both voice and data communications—through a common Web-based user interface, to improve network uptime, increase staff productivity and reduce operating costs.
The Avaya VisAbility Management Suite helps solve business problems and lower operational costs by:
·
Providing the tools to keep systems and networks
optimized, to keep your business moving.
·
Reducing costs
with a management suite that’s scalable and interoperable, so investments are
protected.
·
Increasing
productivity with an integrated management system that gives information
technology managers a consistent experience across the network.
Avaya VisAbility
Management Suite provides a complete set of tools and an applications platform,
accessible through a common Web-based user interface, for System and Network
Management. For System Management, the
Avaya VisAbility Management Suite enables you to administer business site
moves, adds and changes; configure distributed networks and campus
environments; and manage performance in converged networks.
Integration with Avaya
P330 technology, an expanded network view and
voice over IP monitoring enable network managers to exercise more
control over their voice quality.
-more-
Avaya VisAbility™ Management Suite (continued)
For Network Management, Avaya VisAbility Management Suite simplifies the complex task of managing enterprise switched networks. It provides network-wide management of Avaya’s MultiService networking switches; policy management to help you create business-driven networks that stipulate which type of traffic or group of users has priority; and a new voice over Internet protocol (VoIP) monitoring manager application that gives you the ability to monitor your VoIP network quality. Leveraging the tight Avaya MultiVantage and IP telephone relationship provides a standards-based QoS implementation.
The standards used are Differentiated Services (DiffServ) (layer 3) and 802.1p/Q (layer 2) in addition to UDP port prioritization. DiffServ defines bit settings in the TOS bits in the IP header, which identifies packets as being associated with a specific type of service. IEEE 802.1p and 802.1Q define bit markings of the Ethernet packet header, which are used to prioritize packets at layer across the LAN. The DiffServ settings and the 802.1p/Q markings are administered on both the Media Gateway and the IP Phones. Avaya’s IP Telephones also enhance voice quality through a dynamic jitter buffer and enhanced full-duplex speakerphone with echo cancellation.
Avaya VisAbility Management Suite
components include:
·
Avaya
MultiVantage™ Fault & Performance Manager:
Fault Management will display a hierarchical view of devices and their
status allowing users to view and isolate alarms and errors. Performance Management provides a
comprehensive set of performance reports for trending and isolation of
performance issues. Data can be viewed in either graphical or text
format.
·
Avaya
MultiVantage™ Configuration Manager: Web-accessible configuration and
administration for multiple devices providing a single point of entry for
centralized management of a distributed network and campus environments.
·
Avaya™
Voice Announcement over LAN Manager: Graphical Web-based management of voice
announcement files over a corporate LAN, providing the ability to transfer
recorded announcements to and from VAL boards.
·
Avaya™
ATM WAN Survivable Processor Manager: Enables users to download translations
from a main device and upload those translations to multiple ATM WAN Spare
Processors (WSPs) simultaneously, according to a schedule specified by the
administrator.
·
Avaya™
Directory Enabled Management: Provides a converged voice and data directory enabled
middleware solution that provides a platform for simplifying information and
configuration management of Avaya solutions, allowing a real-time, integrated,
directory-based read/write access to Avaya communications server-based
databases.
·
Avaya™
MultiService™ Network Manager: Provides discovery of IP devices showing a
system view on a network map and is a central launch point for VisAbility
applications.
·
Avaya™
VoIP Monitoring Manager: Web-based tool
for assisting data and telecommunications engineers in isolating and
identifying problems associated with VoIP calls.
·
Avaya™
MultiService™ Policy Manager: Policy-based network management system allowing
users to configure the QoS parameters for the entire distributed network from a
centralized location.
·
Avaya provides a choice of
software applications for administration that reside on a customer-provided PC
or server. Avaya MultiVantage Fault
and Performance Manager operates with Avaya
·
Network Manager or HP OpenView
NMS* to provide a network map or system view of the customer’s converged
network.
For the Avaya VisAbility™ Management Suite, list prices range from
$2,500 to $30,000, depending on the configuration.
-more-
Avaya Telephone Products
Avaya is committed to providing innovative new products that support the needs of customers, from desktop digital telephones to full mobility solutions. New and updated products include the following:
The Avaya™ IP Softphone offers a full compliment of station features and impressive voice quality over IP for this important product segment of mobility and PC based applications. A new release (R3V2) was made available in January with added features such as Automatic Gain Control, E911 MAC address support, enhanced user interfaces, and a speed dial dialog box.
A second release providing a user interface in eight languages plus English will be available in April 2002 to support the global market. Additional features will be provided such as editable button labels, an enhanced LDAP client, and WindowsÒ XP support.
List prices will range from $200 - $325 per seat depending on the number of licenses purchased.
The new Avaya™ IP Softphone for Pocket PC puts the full functionality of a digital telephone in the palm of your hand. This new capability, offered as part of the IP Softphone, provides mobility for all Avaya enterprise customers, by converging VoIP, Pocket PC, Wireless LAN, and telephony technologies into a simplified and seamless mobility solution.
The IP Softphone for Pocket PC enables connectivity to the full suite of MultiVantage call processing features from a WindowsÒ CE-based handheld device, using an 802.11 Wireless LAN connection to the network. Pocket PC capability will be provisioned in a similar method to the PC based IP Softphone, with the software loaded on the PDA. This -offering won the Best of Show Award at the PlanetPDA trade show in December 2001 and is available in April 2002.
Avaya Softconsole™ software
is a newly designed software attendant console that builds on the features of
the popular Avaya™ 302 Attendant Console.
With its new ability to search internal and external directories, place
a caller’s e-mail address into your e-mail application, and display detailed
caller information on up to six calls simultaneously, Softconsole helps improve
attendant productivity and customer service.
Avaya Softconsole employs Console Operations, Configuration Manager and
MasterDirectoryä Data
Manager to improve the user experience through a new interface, comprehensive
setup wizards, e-mail integration and enhanced directory capabilities. Available in March 2002, Softconsole can be
used as either a DCP or IP endpoint.
The Avaya Softconsole is Windows® NT/2000/XP based, supports standards-based integration of applications to deliver enhanced functionality; and helps you do more with fewer resources. Its connectivity to the Avaya DEFINITY® system can be either IP or DCP. For DCP connectivity, the attendant’s PC will connect into an Avaya Callmaster® VI. IP connectivity is the same as the Avaya IP Softphone. The attendant’s headset can either plug into the PC sound card to take advantage of true VoIP Roadwarrior single connect mode, or the attendant can use a separate telephone if using the Telecommuter dual connect mode.
The product is list priced at $2095, with upgrade pricing from our previous PC Console of $795.
-more-
Avaya INTUITY™ AUDIX® LX MultiMedia Messaging Server
INTUITY™ AUDIX® LX Release 1.0 is Avaya’s newest low-end offer for enterprise voice, e-mail and fax messaging. Based on the software for INTUITY AUDIX R5.1, the LX is written in the language of the Linux® operating system, which means it can run on industry-standard PC hardware. This both reduces the total cost of ownership and makes it more flexible and modular. The INTUITY AUDIX LX can integrate with close to 100 different switches. It also offers multi-location customers the possibility to standardize their messaging platform on the LX, regardless of the type of communication systems they have.
The INTUITY AUDIX LX includes the
current release of Avaya Message Manager and supports Web messaging. Systems include ports, seats and
features. Avaya can activate additional
system resources remotely as purchased.
The system uses SMTP for Internet messaging. LX will integrate via
Avaya-proprietary software, in-band (mode code), RS232 interfaces and C-LAN.
The LX will use industry-standard PC technology with a maximum of three slots. It will therefore provide “standard” availability equivalent to those of the standard industry PCs. It will support a maximum of 12 voice/fax ports having 3 tip/ring analog boards with 4 ports each. In addition it will support two serial ports – one for the required external modems and the other available for serial switch integration; one parallel port; two USB ports; and one 10/100 Ethernet port.
Any of the following languages is available at no extra charge at the time of installation: Arabic, Dutch, US English, Australian English, British English, Singapore English, German, Mandarin, Norwegian, Castilian Spanish, Latin American Spanish, Polish, Portuguese, Russian, Slovak, Swedish, Turkish. The system provides text-to-speech capability in US English only.
System
management is by visual interface only via local connection or remotely at the
speed of up to 56 Kbps. Authorized
service personnel may access the system remotely via an external 56 Kbps
modem. System backup and restore will
be provided using the Read/Write CD, which will include all administered data:
announcements, recorded names, greetings and approximately 50 hours of
messages. ADAP (AUDIX Data Acquisition
Package) is included; Avaya Mailbox Manager™ is optional.
-more-
System Capacities
The maximum number of mailboxes supported depends on whether the customers use their mailboxes only for voice or for multimedia storage.
|
Hours of storage |
500 |
|
Maximum number of mailboxes |
1,000 |
|
Message networking ports |
8 |
|
Maximum voice/fax ports |
12 |
|
Message Manager Maximum number of users Maximum number of simultaneous sessions |
1,000 32 |
All
trademarks identified by the ® or ™
are registered trademarks or trademarks, respectively, of Avaya Inc Avaya
and the Avaya Logo are trademarks of Avaya Inc. and may be registered in
certain jurisdictions. All trademarks
identified by the ® or ™ are
registered trademarks or trademarks, respectively, of Avaya Inc. except the
following: Linux is a registered trademark of Linus Torvalds; Windows and
Windows NT are
registered
trademarks of Microsoft Corporation; UNIX is a registered trademark of The Open
Group; and, Pentium is a registered trademark of Intel Corporation. All other trademarks are the property of
their respective owners.
# # #