Step 1. Create a real analog port which will become the UCD lead number. Take a butt set and go to the frame and Busy it Out. You could share this port with an outgoing modem or credit card device if you're gutsy. If you have DID and want direct calls straight to the UCD group, make sure this lead number is a DID number. number.

Step 2. Create the UCD hunt group in ASHU using the Lead Number created in Step 1. Create overflow and other UCD stuff as neeeded.

Calls can now be transferred to the lead number which is always busy and will go into the UCD group without messing up anybody's voice mail.

With the NEC 2400, calls coming into a phone in a UCD group will follow that phone's Call Forward No Answer. This presents a potential problem that the caller could end up in someone's mailbox if they forget to log out. An option is to set up DND buttons which have the effect as BUSY OUT, but also will activate CALL FORWARDING-BUSY (if it is set) to voice mail or elsewhere. This way when the person leaves for lunch or to go home, their personal DID calls don't just ring at the desk.

The System Data Design Manual says in paragraph 20 that "When a Phantom number is assigned to the controlling station of a UCD group, then phantom station number is the UCD group number." WRONG. The real number of the first phone is the controlling station. The reason you assign a phantom number to any station is so that you can call that number direct without hunting. If you follow our suggestion to make a controlling station that nobody uses, you won't have this problem.

Steve Autor 1/8/98 - sautor@digcom.com